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Swinburne VET (Swinburne) is a leading vocational education provider in Melbourne, Australia.
As part of their 2025 Strategic Plan, Swinburne VET sought to strengthen its market position by delivering a world-class student experience, and develop Future-Ready Learners: graduates with skills for modern workforces, leading in employability. A significant part of this program was course transformation, to create more work-like experiences.
To achieve this it was important to first understand the current student experience, and be able to measure the impact of course transformation as it happened. Swinburne committed to understanding, in real-time, the impact of these changes, while also supporting a cultural shift to educators regularly checking-in with their students.
The question for Swinburne became how to efficiently capture student voice, sentiment and the impact of changes during the transformation process. And to have this data at the Course Area and Department level. To achieve this, Swinburne partnered with Ziplet, a cloud-based platform that provides continuous, instant student feedback to education leadership teams and educators.
Each educator was equipped with Ziplet, with Swinburne using Ziplet to gather student feedback in three ways:
Each Department Director and Course Area Manager receives feedback from students in their area each term, without requiring any effort on their part. They are also able to respond to any comments they receive from students, even if they are anonymous. This helps them to gain greater understanding and support ongoing continuous improvement.
With educators and leaders using Ziplet within their vocational education courses, Swinburne has been able to both understand the impact of their course transformation and support continuous improvement. More than 80% of their courses have successfully undergone transformation; and data collected through Ziplet has validated their efforts in making courses more work-like, with evidence of strong and consistent progress of student satisfaction improvement following the changes.
More than 75% of students provide regular feedback to Swinburne and their educators, allowing educators to gather quick, formative feedback from students to understand student learning, and for course leaders to continuously improve the student experience.
Using Ziplet, Swinburne is able to monitor in real-time::