student response rate
decrease in delay of teachers receiving feedback
decrease in delay of leaders understanding HX
With more than 50,000 students in over 500 courses, Holmesglen is one of Australia’s largest dual-sector tertiary institutions. Holmesglen has committed to providing it’s students with a positive and rewarding student experience - the Holmesglen Experience (HX). This commitment values student voice as a critical factor in student success, and in shaping the HX.
In delivering this commitment, Holmesglen noted a challenge they faced was a lack of consistent methodology or tool for teachers to gather feedback from their students. While some teachers gathered student feedback, many didn’t. Centralised processes were gathering feedback at the end of units, but this was proving too late to make change to better support students when it could help, and low response rates meant an incomplete picture. Only 26% of Holmesglen students were providing feedback to their teachers.
Holmesglen sought to implement a consistent system for teachers to gather student feedback and responses, and for the institution to holistically understand student experience.
Given the size and complexity of the institution, any solution needed to be easy for teachers and students alike, implementable at scale with minimal barriers, and provide a consistent experience for students. After engaging Ziplet for a pilot in 2018, Holmesglen quickly expanded to institution-wide use, onboarding teachers quickly with minimal training so they could start gathering responses within 24 hours.
Ziplet’s implementation has radically altered the culture of gathering student feedback at Holmesglen. For teachers, Ziplet provides an easy and fast way to do something they want to do: understand their students better. For the leadership team, Ziplet enables the institute to address key areas of the Holmesglen Experience:
Over 100,000 responses have been gathered since implementation, meaning that Holmesglen and its teachers have the ability to make informed decisions, at the time it matters, to support high quality teaching and an excellent Holmesglen Experience.
Key outcomes from Ziplet implementation:
Holmesglen also used Ziplet to support the transition to remote learning, to have rapid understanding of the success of the changes made; whether it’s accessing resources online, the method of delivery, or to obtain the support required to continue to be successful during a tumultuous period. As noted by a department executive:
Reflecting on the transition to off campus delivery that has occurred, it is amazing to see that our teaching staff and students have been able to transform rapidly for this new digital world we find ourselves in. Ziplet has been instrumental in connecting our students and teachers to ensure we create a supportive environment and that students have a clear understanding of requirements to succeed during this turbulent time.