Lucy Blakemore is an Australian researcher and insights professional focused on student experience and digital transformation in the education sector. We sat down to discuss the evolution of tertiary education and where the opportunities lie.
Strategies to enhance student voice in higher education, including embedding it in everyday activities, identifying key moments that shape the student experience, and involving students continuously. By implementing these, institutions can create a more inclusive and empowering educational environment.
National student experience data suggests a significant, but not unexpected, decline in student experience during COVID-19 years. Interestingly, the challenges faced by higher education institutions in providing a high-quality experience pre-pandemic have seen some accelerated solutions because of the pandemic.
Professor Mahsood Shah, Dean of Swinburne Sydney, and leading academic in student experience, shares his insights into predictors of a great student experience, challenges, and the role of feedback in institution success.
Implementing a student experience strategy is no longer a 'nice-to-have', it's a must-have. However equally important is measuring the success of that strategy, and it's subsequent return on investment. This article outlines evaluation tools and metrics for student experience strategies.
One of the largest studies into student experience - ‘From Promise to Pragmatism: Delivering a better student experience’ - was recently released. We spoke with Davina McArthur, co-lead on the study, to discuss findings from the study, and understand what tertiary institutions can do to deliver an oustanding student experience.